из письма: "Before we are able to process and despatch your order, we are required to carry out a few checks. This is a standard procedure that we undertake in order to protect our customers.
To allow us to proceed with processing your order, we kindly ask that you provide us with a copy of a utility bill or some form of identification. Any identification must show the name and address that were given when the order was submitted to us. This documentation can be faxed through to us on 0044 113 270 8000, or emailed to us by replying to this message."
"some form of identification" - может копию странички даркона им послать, но там адреса нет ?